Operations When Errors Occur

When a product error occurs, an icon and message (the error and solution) for the error appear on the display. When an error occurs, you can perform the following operations:

•	Change to Offline mode.

•	Cancel the error.

•	Feed the media.

•	Change to Settings mode.

•	Change to guidance video.

•	Change to the SOS error screen on which the QR code and phone number are displayed if the SOS (SATO Online Services) is enabled.

• The available operations vary, depending on the situation.

(1) Error Icon

(2) Error number

(3) Clear the error if allowed for the active error.

(4) Change to Offline mode if allowed for the active error.

(5) The icon appears when the Settings mode or guidance video is available.

The SOS icon appears when the SOS is enabled.

(6) Feed the media if allowed for the active error.

(7) Hold for 5 seconds to display the product information.

Model

Shows the model name.

Build Version

Shows the build version.

Printer Serial

Shows the printer serial number.

USB Serial

Shows the USB serial number.

IP Address

Shows the IP address.

(8) Change to Settings mode or guidance video.

Change to the SOS error screen on which the QR code and phone number are displayed if the SOS is enabled.

(9) When there are two icons on the (5) area, select the icon by using / buttons. The selected icon will be highlighted.

Error Icon

Icon	Description
	Paper end is detected.
	Ribbon end is detected.
	Print data is larger than the media size.
	Sensor error is detected.
	Print head is unlocked.
	Print head error is detected.
	• Communication error is detected. • BCC error is detected. • CRC error is detected. • The host failed to receive data.
	Receive buffer overflow.
	Cutter error is detected.
	• USB memory is not accessible. • There is no free space in the USB memory.
	Calendar error is detected.
	• Writing/reading information to/from the RFID tag failed. (CL4NX only) • With [RFID Undetected Warning] enabled and RFID tag loaded, the items received do not contain an RFID issue command. (CL4NX only) • Unsupported tag type or unwritable RFID tag is used. (CL4NX only)
	• Wireless LAN setting error is detected. • Wireless LAN module is defective. • Authentication with the server failed. • Authentication with the server timed out.
	• No print head installed or head resolution was changed. • Product error was detected. • The power was cut off in an inappropriate way. • An unsupported optional device is installed.
	The temperature of the print head has exceeded the tolerance range.
	RFID module is defective. (CL4NX only)
	Bluetooth module is defective.
	Paper jam is detected. (CL4NX only)
	NFC error is detected.
	NFC command error is detected.
	The barcode checker is not detected at product startup or at the start of printing when the barcode check mode is enabled.
	• The barcode could not be read. • The read result of the barcode does not match the command data.

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Related Topics

When an Error Message Appears

Operations in Online/Offline Mode

Settings Mode Menus

Error Message Indication and Operating Procedure When the SOS (SATO Online Services) Is Enabled (SOS users only)

Playing the Guidance Video from the Error Screen