Cannot Read Barcodes When Using the Barcode Check Function

What to check	Countermeasure
Are you using the barcode checker connected to the product?	Connect the barcode checker to the product. Setting Up the Barcode Checker
Is the barcode checker connected to the product correctly?	Connect the barcode checker to the product correctly. For details, refer to the Barcode Checker Stand Kit Installation Manual that came with the barcode checker stand kit.
Is the barcode checker icon displayed in the status bar at the upper right of the display?	Check that the barcode check function is enabled. Enabling the Barcode Check After that, power the product off and then on again, and check if the icon appears. Status Icon 　 Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble
Perform a test read with the barcode checker. Is the test read successful? Doing a Test Read with the Barcode Checker If the test read is successful, check the readability by actually printing. Is reading successful?	If reading is successful, the product is ready to read barcodes. Understand the specifications and regulations of the barcode check function before operation. Configuring Optional Barcode Check Function
Is the printing normal?	If the printing is normal, adjust the position and angle of the barcode checker. For details, refer to the Barcode Checker Stand Kit Installation Manual that came with the barcode checker stand kit.
Is the print head dirty?	Clean the print head. Cleaning Using the Cleaning Kit
Are the media and ribbon loaded correctly?	Load the media and ribbon correctly. Loading Media Loading Ribbon (Thermal Transfer Only)

If the error cannot be resolved, the print head may be defective. Contact your SATO technical support.

Contact Information for When You Are in Trouble