TOP > Troubleshooting > Print Stop Position and Cut Position Are Shifted Print Stop Position and Cut Position Are Shifted What to check Countermeasure Are the media and ribbon loaded correctly? Load the media and ribbon correctly. Loading Media Loading Ribbon (Thermal Transfer Only) Is the media sensor type set correctly? Set the media sensor type which is compatible with the media you use. Media Sensor Type Is the media stop position set correctly? (Offset) Adjust the media stop position (offset). Adjusting the Media Stop Position Are the platen roller and media sensor dirty? Clean the platen roller and media sensor. Cleaning Using the Cleaning Kit Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top
