Cannot Communicate via Bluetooth

What to check	Countermeasure
Is the Bluetooth function of the product enabled?	Enable the Bluetooth function of the product. Enable
Are there devices using the same frequency band, such as wireless LAN enabled devices or a microwave oven, in use near the product?	Install the product in a location away from the devices using the same frequency band, such as wireless LAN enabled devices or microwave ovens.
Is there an obstacle such as a metal rack between the product and the host?	Perform the Bluetooth communication when there is no obstacle, such as a metal rack, between the product and the host.
Are the interface settings of the product set correctly?	Set the interface settings of the product again. Bluetooth

Power the product and computer off and then on again if the error cannot be resolved.

Powering On/Off the Product

If you still cannot communicate, uninstall the printer driver, and install it again as the administrator.

Installing the Printer Driver

　

Contact your SATO technical support if the error still cannot be resolved.

Contact Information for When You Are in Trouble