TOP > Troubleshooting > Cannot Communicate via NFC Cannot Communicate via NFC What to check Countermeasure Is the NFC function of the product enabled? Enable the NFC function of the product. I/F Enable Are you touching the NFC antenna of the product with the NFC mark on the Android device? Touch the NFC antenna of the product with the NFC mark on the Android device. NFC Interface Connection (Standard) If the error cannot be resolved, shift the Android device to the front, back, left and right, and then hold it up again. Contact your SATO technical support if the error still cannot be resolved. Contact Information for When You Are in Trouble • The NFC function is supported on products from serial number 6B~ and above. Back to top