Cannot Communicate via USB

What to check	Countermeasure
Is the USB cable connected correctly?	Connect the USB cable correctly. USB Interface Connection (Standard)
Are the interface settings of the product set correctly?	Set the interface settings of the product again. USB
Is the USB port of the computer to which the product is connected enabled?	Try the following. • If there are multiple USB ports on the computer, connect to another port. • Disconnect other USB devices from the computer.
In the printer driver settings, is the printer name correct? To check the printer name, right-click the product in [Devices and Printers], select [Printer properties], and check the name at the top of the [General] tab.	In the printer driver settings, change the current printer name to the correct printer name. To change the printer name, right-click the product in [Devices and Printers], select [Printer properties], and change the name at the top of the [General] tab.

Power the product and computer off and then on again if the error cannot be resolved.

Powering On/Off the Product

If you still cannot communicate, uninstall the printer driver, and install it again as the administrator.

Installing the Printer Driver

　

Contact your SATO technical support if the error still cannot be resolved.

Contact Information for When You Are in Trouble