TOP > Maintenance > Replacing Consumable Parts > Replacing the Platen Roller Replacing the Platen Roller View the video here (it has no audio). You can easily remove and replace a damaged or worn platen roller. • Do not connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock. • Disconnect the power cord from the AC outlet before you replace the platen roller. View the video below for the procedure. 1. Make sure that the product is powered off, and disconnect the power cord from the AC outlet. 2. Press the cover open latch (1) to open the top cover (2). 3. Remove the media if it is already loaded. 4. Raise the 2 levers (4) of the platen roller (3) to remove the platen roller. 5. Install the new platen roller (3) and lower the 2 levers (4) toward the front. 6. Reload the media if you removed it in step 3. 7. Close the top cover. Push both ends of the top cover, and close it firmly until it clicks. • When closing the top cover, be careful not to pinch your fingers.Related TopicsLoading Media Back to top