TOP > When You Are in Trouble > When an Error Message Appears > Error Message 1015 (Cutter Error) Error Message 1015 (Cutter Error) When there is an error with the product, the error message appears on the screen. Tap the error number button to show the details screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Tap [CUTTER ACTION]. Cause and Countermeasure Reference Cause (1) A media jam has occurred in the cutter. Countermeasure (1) Remove the jammed media from the cutter. Refer to the video for loading the media, for the media path, and for the operation of each part inside the product. • Be careful not to cause injury with the cutter blade when removing the media. If the error is not solved, power on the product again. Loading a Media Roll (When the Optional Cutter Unit Is Installed) Cause (2) The cutter blade does not return to the specified position. Countermeasure (2) Tap [CUTTER ACTION] to move the cutter blade back to the specified position. If the error is not solved, power on the product again. - Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top