TOP > Maintenance > Cleaning the Product > Cleaning the Inside of the Product Cleaning the Inside of the Product View the video here (it has no audio). This topic explains how to clean the inside of the product. • Never use organic solvents, such as thinner and benzine to clean the product. View the video below for the procedure. 1. Make sure that the product is powered off, and disconnect the power cord from the AC outlet. 2. Press the cover open latch (1) to open the top cover (2). 3. Remove the media and ribbon if they are already loaded. 4. Clean the sensor (3) by using an air duster. 5. Use a cotton swab or cotton cloth dampened with cleaning liquid to wipe the print head (4). • The print head and its surroundings are hot after printing. Wait until the product cools down.• Touching the edge of the print head with your bare hand could cause injury.6. On the combined direct thermal/thermal transfer model, clean the ribbon route. a. Pull the (ribbon cover open) marks (5) toward the front to open the ribbon unit (6) toward the front. b. Clean the dirt off of the three ribbon shafts (7) using a cotton cloth dampened with cleaning liquid. 7. Use a cotton cloth dampened with cleaning liquid to wipe the platen roller (8), the three sensors (9), and the media holder (10). 8. Load the media and ribbon back if you remove them in step 3. 9. Close the top cover. Push both ends of the top cover, and close it firmly until it clicks. • When closing the top cover, be careful not to pinch your fingers.Related TopicsLoading MediaReplacing the Ribbon Back to top
(ribbon cover open) marks (5) toward the front to open the ribbon unit (6) toward the front. 
