TOP > Maintenance > Cleaning the Product > Cleaning Cleaning A dirty print head or platen roller not only affects the print quality but also causes errors and malfunctions. Clean the product periodically to keep it running reliably. • Do not connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock. • Disconnect the power cord from the AC outlet before you begin cleaning. The print head and its surroundings are hot after printing. Wait until the product cools down. • Touching the edge of the print head with your bare hand could cause injury. • Be careful not to touch the cutter blade when cleaning the product. • Use our recommended cleaning products for cleaning. Do not clean with a hard object. Doing so could cause damage. • Remove the media and ribbon before cleaning. • Open the top cover and remove linerless labels from the platen roller if they are not used for printing for a long period. Paper jam might occur if the top cover is closed for a long period with linerless labels loaded. • Contact your SATO reseller or technical support to purchase the cleaning kit, cleaning sheets, and other of our cleaning products. Back to top