TOP > Troubleshooting > No Power/Nothing on the Screen No Power/Nothing on the Screen What to check Countermeasure Are the AC adapter and the power cord fully connected to the product and power outlet? Connect the AC adapter and the power cord to the product and power outlet securely, and then power on the product. Connecting the AC Adapter and the Power Cord Powering On/Off the Product Is electricity being supplied to the AC outlet that supplies the power to the product? Connect to another AC outlet. • Do not operate the power supply, or connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top