TOP > Troubleshooting > Cannot Communicate via RS-232C Cannot Communicate via RS-232C What to check Countermeasure Is the RS-232C cable connected correctly? Connect the RS-232C cable correctly. RS-232C Interface Connection (Optional) Are the product's interface settings configured correctly? Set the interface settings of the product again. In Offline mode, open the Settings mode, and set the [Interface] > [RS-232C] menu. RS-232C Is the RS-232C port of the computer to which the product is connected enabled? If there are multiple RS-232C ports on the computer, connect to another port. Power on the product and computer again if the error cannot be resolved. Powering On/Off the Product Contact your SATO technical support if the error still cannot be resolved. Contact Information for When You Are in Trouble Back to top