TOP > When You Are in Trouble > When an Error Message Appears > Error Message 1063 (Battery Error) Error Message 1063 (Battery Error) When there is an error with the product, the error message appears on the screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Power off the product. The product is automatically powered off after 30 to 40 seconds. Cause and Countermeasure Reference Cause A defect has occurred in the battery. Countermeasure Replace the battery. Inserting the Battery Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top