TOP > When You Are in Trouble > When an Error Message Appears > Error Message 1066 (Paper Jam) Error Message 1066 (Paper Jam) When there is an error with the product, the error message appears on the screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Open the cover and load the media correctly. Cause and Countermeasure Reference Cause (1) The media has jammed. Countermeasure (1) Remove the jammed media. - Cause (2) The media is not loaded correctly. Countermeasure (2) Load the media correctly. Load the media so its leading edge is further forward than the cutter blade. Loading the Media Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top