TOP > When You Are in Trouble > When an Error Message Appears > Error Message 1113 (Charge Error) Error Message 1113 (Charge Error) When there is an error with the product, the error message appears on the screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Power off the product and replace the battery. Cause and Countermeasure Reference Cause The battery has an error. Countermeasure Replace the battery. Inserting the Battery Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top