TOP > When You Are in Trouble > When an Error Message Appears > Error Message 1099 (Config Warning) Error Message 1099 (Config Warning) When there is an error with the product, the error message appears on the screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Press the button. Cause and Countermeasure Reference Cause The product has not been correctly powered off. (The battery is disconnected or other problem exists.) Countermeasure ◦ Power off the product correctly. ◦ Reset the product in the Settings menu. Power Off the Product Product’s Settings Menu Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top