TOP > Troubleshooting > The Media Has Jammed The Media Has Jammed Check the part where the media has jammed, and then remove the media. Refer to the following, for the media path, and for the operation of each part inside the product. Loading the Media • Be careful not to cause injury with the cutter blade when removing the media. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top