Error Message 1008 (Out of Paper)

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Load the media and open/close the print head, or press the button (OFFLINE) or the button.

Cause and Countermeasure	Reference
Cause (1) The media is not loaded. Countermeasure (1) Load the media.	Loading the Media
Cause (2) The media is not loaded correctly. Countermeasure (2) Load the media correctly.	Loading the Media
Cause (3) The media sensor level is not set correctly. Countermeasure (3) Adjust the media sensor level.	Calibrate
Cause (4) The media has jammed. Countermeasure (4) Remove the jammed media. Refer to the video for loading the media, for the media path, and for the operation of each part inside the product.	Loading the Media
Cause (5) The media sensor is not operating correctly. ◦ The media sensor is dirty, or there is a label attached to it. ◦ The media sensor has poor sensitivity. Countermeasure (5) Clean the media sensor.	Cleaning Using the Cleaning Kit

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble