Error Message 1021 (BCC Check Error)

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Press the button (CANCEL) or button.

Cause and Countermeasure

Cause The BCC code of the transmitted data (one item) is incorrect. Countermeasure Check the transmitted data and interface settings. ◦ [PRINT]: Continue printing from the print data where the BCC error occurred. ◦ [CANCEL]: Cancel the print data where the BCC error occurred and continue printing from the next item. ◦ Send the SUB command: Clear the BCC error and continue printing from where it stopped. ◦ Send the CAN command: Cancel the print data where the BCC error occurred and continue printing from the next item.

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble