Error Message 1023 (NTP Error)

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Press the button (OFFLINE) or change the calendar setting.

Cause and Countermeasure	Reference
Cause Could not connect to the time server and set the date and time. Countermeasure ◦ Confirm that the address of the time server is correct. ◦ Confirm that there is a connection to the time server. ◦ If RTC kit is attached, the date and time can be set manually and operation resumed without NTP functionality.	Time Server IP Regional

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble