Error Message 1012 (Head Error)

When there is an error with the product, the error message appears on the screen.

Tap the error number button to show the details screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Power off the product, or tap [SETTINGS] to change the print head check conditions.

Head Check

Touch and hold the [CLEAR] button until it becomes completely blue to switch the product to Offline mode and temporarily disable the head check until the product is powered off.

Cause and Countermeasure	Reference
Cause The print head is worn or damaged. Countermeasure Replace the print head.	Replacing the Print Head

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble

• Regarding labels output after a head error, use your own barcode scanner to read and check the printed barcodes.