Error Message 1012 (Head Error)

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Power off the product, or change print head check conditions.

Head Check

To forcibly clear the head error and resume printing, slide until it reaches to the right end.

Cause and Countermeasure	Reference
Cause The print head is worn or damaged. Countermeasure Replace the print head.	Replacing the Print Head

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble

• Regarding labels output after a head error, use your own barcode scanner to read and check the printed barcodes.