TOP > Maintenance > Cleaning the Product > Cleaning the Product > Cleaning the Platen Roller Cleaning the Platen Roller • Be sure to power off the product and remove the battery before cleaning the product. • Cleaning liquid for the product is optional. For purchasing the cleaning liquid for the product, contact your SATO reseller or technical support. 1. Use the cotton cloth dabbed with cleaning liquid to clean the platen roller softly from side to side. Rotate the platen roller to clean the whole areas. Back to top