TOP > Maintenance > Cleaning the Product > Cleaning the Product > Cleaning the Media Guide Cleaning the Media Guide • Be sure to power off the product and remove the battery before cleaning the product. • Cleaning liquid for the product is optional. For purchasing the cleaning liquid for the product, contact your SATO reseller or technical support. 1. Use a cotton cloth dabbed with cleaning liquid to clean the platen roller softly from side to side. Back to top