Operations When Errors Occur

When a product error occurs, an icon and message (the error and solution) for the error appear on the display. When an error occurs, you can perform the following operations:

•	Change to Offline mode.

•	Cancel the error.

•	Feed the media.

•	Change to Settings mode.

•	Change to guidance video.

•	Change to the SOS error screen on which the QR code and phone number are displayed if the SOS (SATO Online Services) is enabled.

• The available operations vary, depending on the situation.

(1) Error Icon

(2) Error number

(3) Change to Offline mode if allowed for the active error.

(4) Stops the warning lamp's buzzer. After removing the cause of the error, press it again to clear the error (if the error that occurred is resolved).

• If you have selected [None] in the [Applications] > [Applicator] > [Warning Lamp] > [Select Type] menu, the warning lamp's buzzer does not sound when an error occurs. After removing the cause of the error, press the button once to clear the error.

(5) The icon appears when the Settings mode or guidance video is available.

The SOS icon appears when the SOS is enabled.

(6) Feed the media if allowed for the active error.

(7) Change to Settings mode or guidance video.

Change to the SOS error screen on which the QR code and phone number are displayed if the SOS is enabled.

(8) When there are two icons on the (5) area, select the icon by using / buttons. The selected icon will be highlighted.

Error Icon

Icon	Description
	Paper end is detected.
	Ribbon end is detected.
	Print data is larger than the media size.
	Sensor error is detected.
	Print head is unlocked.
	Print head error is detected.
	• Communication error is detected. • BCC error is detected.
	Receive buffer overflow.
	• USB memory is not accessible. • There is no free space in the USB memory.
	Calendar error is detected.
	• No print head installed or head resolution was changed. • Product error was detected.
	The temperature of the print head has exceeded the tolerance range.
	Label application error was detected.

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Related Topics

When an Error Message Appears

Operations in Online/Offline Mode

Settings Mode Menus

Error Message Indication and Operating Procedure When the SOS (SATO Online Services) Is Enabled (SOS users only)

Playing the Guidance Video from the Error Screen