TOP > Troubleshooting > The Media Is Not Cut The Media Is Not Cut Try the following. • Press the button (FEED) in Offline mode. Operations in Online/Offline Mode • Power the product off and then on again. Powering On/Off the Product • Change the print mode in the Settings menu of the product. Print Mode Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top