Error Message 1111 (Label Waste Prevention Error)

When there is an error with the product, the error message appears on the screen.

Tap the error number button to show the details screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Open the top cover, load the media so the leading edge is aligned with the media discharge outlet, and then close the top cover.

Cause and Countermeasure	Reference
Cause (1) The position in which the media is loaded is incorrect. Countermeasure (1) Load the media so the leading edge is aligned with the media discharge outlet. When the optional cutter unit is installed and using a media with a label length of 20 mm (0.8") or less, set the leading edge of the media in position by pulling it about 10 mm (0.4") from the media discharge outlet towards the inside of the product.	About the Label Waste Prevention Function
Cause (2) The media is not detected correctly. Countermeasure (2) Use [Auto-calibration] to adjust the media sensor level.	Auto-calibration
Cause (3) The adjusted value of the offset position or the print reference position is too large. Countermeasure (3) Change the adjusted value of the [Print] > [Advanced] > [Adjustments] > [Offset] or [Interface] > [RFID] > [Paper] > [Starting Point] in the [SETTINGS] menu.	Offset Starting Point

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble

• If the AEP (Application Enabled Printing) function is enabled, load the media again while referring to the countermeasure (1). If the problem still cannot be resolved, first tap [SETTINGS] to disable the Label Waste Prevention function, and then open and close the top cover to clear the error. After that, configure the settings while referring to the countermeasure (2) and the countermeasure (3), and then enable the Label Waste Prevention function again.

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