Error Message 1121 (Multiple Tags Are Detected)

When there is an error with the product, the error message appears on the screen.

Tap the error number button to show the details screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Tap [RETRY], and then execute the retry/release operation set in [Retry Mode], or tap [ABORT].

Retry Mode

To cancel an entire print job, open and close the top cover to switch the product to Offline mode, and then tap [CANCEL].

Cause and Countermeasure	Reference
Except FeliCa Cause (1) Multiple inlays captured at same time. Countermeasure (1) Confirm the inlay and check the product and antenna settings.	RFID Settings (RFID Models Only) RFID
FeliCa only Cause (2) The IDms of the cards captured between processes are not the same (tried to write unintended card). Countermeasure (2) Confirm the inlay and check the product and antenna settings.	RFID Settings (RFID Models Only) RFID

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble

• You cannot use an RFID tag that has caused an RFID tag error. An error message is printed on the RFID tag that caused the error.