TOP > When You Are in Trouble > When an Error Message Appears > Error Message 1028 (Gap Not Found) Error Message 1028 (Gap Not Found) When there is an error with the product, the error message appears on the screen. Tap the error number button to show the details screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Open and close the top cover or tap [CLEAR]. Cause and Countermeasure Reference Cause (1) Meandering media. Countermeasure (1) Load the media correctly. Loading Media Cause (2) A label is attached to the media sensor. Countermeasure (2) Clean the media sensor. Cleaning the Inside of the Product Cause (3) The media sensor type is incorrect. Countermeasure (3) Set the media sensor type which is compatible with the media you use. Media Sensor Type Cause (4) The media sensor level is incorrect. Countermeasure (4) Adjust the media sensor level. Calibrate Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top
