TOP > When You Are in Trouble > Appearance of Error Messages and Operating Procedure When SOS (SATO Online Services) Is Enabled (SOS users only) Appearance of Error Messages and Operating Procedure When SOS (SATO Online Services) Is Enabled (SOS users only) The SOS (SATO Online Services) icon appears in the error message when SOS is enabled. If you tap the SOS icon, a QR code containing the error information and the contact telephone number appears.The menu for the specialized application for SOS appears after scanning the QR code or the NFC mark on the product with a tablet device or smartphone. A specialized application is required for scanning. Related TopicsSOS (SATO Online Services) (SOS users only)SOS (SATO Online Services) Application (SOS users only)Operations When Errors Occur Back to top