TOP > Basic Information > Using the Operator Panel > Operations When Errors Occur Operations When Errors Occur When an error occurs on the product, icons and messages that describe the error appear on the display. When an error occurs, you can perform the following operations: • Clear the error. • Display the relevant setting items. • Play the guidance video. • Select whether to continue, stop, or retry the process. • When SOS (SATO Online Services) is enabled, scan the QR code or the NFC mark on the product, or contact support by telephone. • The available operations vary, depending on the situation. (1) Buttons of functions that can be executed during the displayed error appear. You can play the guidance video, display setting items, or clear an error. The QR code and phone number are displayed when SOS is enabled. (2) Error number (3) Error icon (4) Tap to display the details screen. Related Topics When an Error Message Appears Settings Mode Menus Appearance of Error Messages and Operating Procedure When SOS (SATO Online Services) Is Enabled (SOS users only) Playing the Guidance Video from the Error Screen Back to top
