Error Message 1010 (Media Error)

When there is an error with the product, the error message appears on the screen.

Tap the error number button to show the details screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Open and close the top cover or tap [CLEAR].

Cause and Countermeasure	Reference
Cause (1) The media size of the print data and the actual media size are different. Countermeasure (1) Check the media size of the print data and the actual media size again. If the error is not solved, power on the product again.	-
Cause (2) The media size of the print data is longer than the actual media size. Countermeasure (2) Check the print data. If the error is not solved, power on the product again.	-
Cause (3) The media is fed a longer distance due to the incorrect sensor level. Countermeasure (3) Adjust the media sensor level. If the error is not solved, power on the product again.	Calibrate

• The media error appears when [Check Media Size] in [Advanced] under the [Printing] menu is set to [Enabled]. Check Media Size

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble