TOP > Maintenance > Replacing Consumable Parts > Replacing the Platen Roller Replacing the Platen Roller View the video here (it has no audio). You can easily remove and replace a damaged or worn platen roller. • Do not power on or off the product, or connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock. • Disconnect the power cord from the AC outlet and remove the battery before you begin replacing the platen roller. Tools to prepare • Philips screwdriver View the video below for the procedure. 1. Make sure that the product is powered off, and then remove the battery. 2. Press the cover open button (1) to open the top cover (2). 3. Remove the media if it is already loaded. 4. Loosen the 2 fixed screws. 5. Lower the inner cover (3) forward and pull the platen roller (4) forward to remove it. 6. Install the new platen roller (5) and lower it inside and press on both ends firmly from above . 7. Return the inner cover (3). 8. Fasten the 2 screws. 9. Reload the media if you removed it in step 3. 10. Close the top cover. Push both ends of the top cover, and close it firmly until it clicks. • When closing the top cover, be careful not to pinch your fingers.Related TopicsLoading Media Back to top