TOP > Maintenance > Cleaning the Product > Cleaning the Inside of the Product Cleaning the Inside of the Product View the video here (it has no audio). This topic explains how to clean the inside of the product. • Be sure to power off the product and remove the battery before cleaning the product. • Never use organic solvents, such as thinner and benzine to clean the product. • Do not use cleaning fluids other than the ones recommended by us. • Cleaning fluid for the product is optional. To purchase the cleaning fluid for the product, contact your SATO reseller or technical support. View the video below for the procedure. 1. Make sure that the product is powered off, and then remove the battery. 2. Press the cover open button (1) to open the top cover (2). 3. Remove the media if it is already loaded. 4. Use a cotton cloth dampened with cleaning fluid to wipe dirt off the print head (3). • The print head and its surroundings are hot after printing. Wait until the product cools down.• Touching the edge of the print head with your bare hand could cause injury.5. Use a cotton cloth dampened with cleaning fluid to wipe dirt off the media guides (4), media roll holder (5), 3 sensors (6), media route around the platen roller (7), and the platen roller (8). 6. Press the dispenser roller release button (9), and pull out the dispenser unit (10), and then use a cotton cloth soaked in cleaning fluid to wipe away any dirt. 7. Reload the media if you removed it in step 3. 8. Close the top cover. Push both ends of the top cover, and close it firmly until it clicks. • When closing the top cover, be careful not to pinch your fingers.Related TopicsLoading Media Back to top