Operations When Errors Occur

When a product error occurs, an icon and message (the error and solution) for the error appear on the display. When an error occurs, you can perform the following operations:

•	Change to Offline mode.

•	Cancel the error.

•	Feed the media.

•	Change to Settings mode.

•	Change to guidance video.

•	Change to the SOS error screen on which the QR code and phone number are displayed if the SOS (SATO Online Services) is enabled.

• The available operations vary, depending on the situation.

(1) Error Icon

(2) Error number

(3) Change to Offline mode if allowed for the active error.

(4) The icon appears when the Settings mode or guidance video is available.

The SOS icon appears when the SOS is enabled.

(5) Feed the media if allowed for the active error.

(6) Hold for 5 seconds to display the product information.

Model

Shows the model name.

Build Version

Shows the build version.

Printer Serial

Shows the printer serial number.

USB Serial

Shows the USB serial number.

IP Address

Shows the IP address.

(7) Change to Settings mode or guidance video.

Change to the SOS error screen on which the QR code and phone number are displayed if the SOS is enabled.

(8) When there are two icons on the (4) area, select the icon by using / buttons. The selected icon will be highlighted.

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Related Topics

When an Error Message Appears

Settings Mode Menus

Playing the Guidance Video from the Error Screen