TOP > Troubleshooting > Battery Does Not Charge Battery Does Not Charge What to check Countermeasure If you are charging with the battery charger (option), is the battery correctly inserted into the battery charger? Insert the battery correctly into the battery charger. Charging Using the Battery Charger (Option) If you are charging with the AC adapter (option), is the DC plug of the AC adapter correctly plugged into the product? Plug the DC plug of the AC adapter correctly into the product. Charging Using AC Adapter (Option) If you are charging with the 1Bay Charging Cradle (option), is the product correctly mounted on the 1Bay Charging Cradle? Mount the product correctly on the 1Bay Charging Cradle. Charging Using the 1Bay Charging Cradle (Option) Is the charging terminal dirty or is there a label attached to it? While the product is powered off, remove the battery and wipe the charging terminals with a dry cloth. After that, charge the battery again. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top