Error Message 1007 (Head Open)

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Lock the print head.

Cause and Countermeasure

Cause ◦ The print head is unlocked. ◦ The sensor for detecting the open/close status of the print head is defective. Countermeasure Unlock the print head once, and then lock it again. 1. Turn the head lock lever (1) clockwise to unlock the print head. 2. Turn the head lock lever (1) counterclockwise to lock the print head.

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble