Error Message 1009 (Ribbon End)

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Load the ribbon correctly and close the print head, or press the button (OFFLINE) or button.

Cause and Countermeasure	Reference
Cause (1) The ribbon is not loaded. Countermeasure (1) Load the ribbon.	Loading Ribbon (Thermal Transfer Only)
Cause (2) The ribbon is not loaded correctly. Countermeasure (2) Load the ribbon and the media correctly.	Loading Ribbon (Thermal Transfer Only) Loading Media
Cause (3) The ribbon is ripped. Countermeasure (3) Load a new ribbon.	Loading Ribbon (Thermal Transfer Only)
Cause (4) The ribbon sensor is not operating correctly. ◦ The ribbon sensor is dirty. ◦ The ribbon sensor has poor sensitivity. Countermeasure (4) Power on the product again.	Powering On/Off the Product

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble