Error Message 1028 (Gap Not Found)

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Press the button (OFFLINE) or open/close the print head.

Next, press the button.

Cause and Countermeasure	Reference
Cause (1) Meandering media. Countermeasure (1) Load the media correctly.	Loading Media
Cause (2) The media route is dirty. Countermeasure (2) Clean the media route.	Cleaning the Suction Plate, Media and Ribbon Rollers
Cause (3) The media sensor type is incorrect. Countermeasure (3) Set the media sensor type which is compatible with the media you use.	Media Sensor Type
Cause (4) The media sensor level is incorrect. Countermeasure (4) Adjust the media sensor level.	Calibrate

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble