TOP > Troubleshooting > One Side of the Printout Is Light One Side of the Printout Is Light What to check Countermeasure Are the media and ribbon loaded correctly? Load the media and ribbon correctly. Loading Media Loading Ribbon (Thermal Transfer Only) Are the print head and media sensor dirty or is there a label attached to them? Clean the print head and media sensor. Cleaning the Print Head Cleaning the Suction Plate, Media and Ribbon Rollers After that, perform a test print with the product. Test Print Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top