TOP > Troubleshooting > The Printout Is Shifted to One Side The Printout Is Shifted to One Side What to check Countermeasure Are the media and ribbon loaded correctly? Load the media and ribbon correctly. Loading Media and Ribbon Are the print head and media sensor dirty or is there a label attached to them? Clean the print head and media sensor. Cleaning the Inside of the Product After that, perform a test print with the product. In Offline mode, open the Settings mode, and execute the [Tools] > [Test Print] menu. Test Print Is the media guide set correctly? Align the media guide to the width of the media. Keep the distance between the media guide and the width of the media to less than 1 mm (0.04"). Loading Media Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top
