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Media Does Not Feed

• Load the media and ribbon correctly.
  Loading Media
  Load the Ribbon (When Printing by Using a Ribbon)
• If media has jammed, check the part where the media has jammed, and then remove the media.
  Refer to the video for loading the media, for the media path, and for the operation of each part inside the product.
  List of the Guidance Videos

The Media Has Jammed

Check the part where the media has jammed, and then remove the media.

Refer to the video for loading the media, for the media path, and for the operation of each part inside the product.

List of the Guidance Videos

Media Is Fed According to the Specified Number, but Not Printed

• Load the media and ribbon correctly.
  Loading Media
  Load the Ribbon (When Printing by Using a Ribbon)
• Clean the print head and media sensor.
  Cleaning When Using Standard/Cutter
  Cleaning When Using the Linerless Cutter
• Install the print head correctly.
  Replacing the Print Head

The Label Does Not Stop at the Specified Position/The Label Does Not Stop

• Load the media and ribbon correctly.
  Loading Media
  Load the Ribbon (When Printing by Using a Ribbon)
• Set the media sensor type which is compatible with the media you use.
  Change the Media Sensor Being Used
• Perform auto calibration of media sensor.
  Adjusting the Media Sensor Automatically
• Clean the media sensor.
  Cleaning When Using Standard/Cutter
  Cleaning When Using the Linerless Cutter

Print End Position and Cut Position Are Shifted

• Load the media and ribbon correctly.
  Loading Media
  Load the Ribbon (When Printing by Using a Ribbon)
• Set the media sensor type which is compatible with the media you use.
  Change the Media Sensor Being Used
• Adjust the offset position.
  Offset
• Clean the platen roller and media sensor.
  Cleaning When Using Standard/Cutter
  Cleaning When Using the Linerless Cutter

The Media Is Not Cut

• Press the button in Offline mode.
  Displays and Operations in the Home Screen
• Power on the product again.
• Change the print mode in the Settings menu.
  Manually Set Printing Operations