Error Message 1116 (Failed to Read the Tag Data)

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Press the button (RETRY), and then execute the retry/release operation set in [Retry Mode], or press the button (ABORT).

Retry Mode

To cancel an entire print job, open and close the top cover to switch the product to Offline mode, and then press the button (CANCEL).

Cause and Countermeasure	Reference
Cause (1) Failed to read the tag by using the tag data print <TU> command. Countermeasure (1) ◦ Confirm the inlay and check the product and antenna settings. ◦ Confirm that an address that exceeds the inlay volume has not been specified.	RFID Settings (RFID Models Only) RFID (RFID Models Only)
Cause (2) Failed to replace the loaded tag. Countermeasure (2) Confirm the inlay and check the product and antenna settings.	RFID Settings (RFID Models Only) RFID (RFID Models Only)

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble

• You cannot use an RFID tag that has caused an RFID tag error. An error message is printed on the RFID tag that caused the error.