TOP > Troubleshooting > Incorrect Print Position Incorrect Print Position What to check Countermeasure Is the media loaded correctly? Load the media correctly. Loading Media Is the media sensor type set correctly? Set the media sensor type which is compatible with the media you use. Media Sensor Type Is the media stop position set correctly? (Offset) Adjust the media stop position (offset). Adjusting the Media Stop Position Are the platen roller and media sensor dirty? Clean the platen roller and media sensor. Cleaning the Platen Roller Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble Back to top
