Error Message 1138 (Battery Lock)

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

　

To clear the error:

Do the following "Countermeasure" to release the battery lock condition.

Cause and Countermeasure

Reference

Cause The battery's battery lock protection has activated because the product was used continuously in a high-temperature or low-temperature environment, or high print-ratio printing was done continuously. Countermeasure ◦ Remove the battery from the product, and then wait about 10 seconds. ◦ Charge the battery with the AC adapter (option) or the battery charger (option) If it is not resolved, replace the battery.

Charging Using AC Adapter (Option) Charging Using the Battery Charger (Option)

Contact your SATO technical support if the error cannot be resolved.

Contact Information for When You Are in Trouble