TOP > Troubleshooting > Cannot Read the Barcode Cannot Read the Barcode What to check Countermeasure Is the print head dirty? Clean the print head. Cleaning the Inside of the Product Cleaning the Inside of the Product (for Linerless Models) Is the media loaded correctly? Load the media correctly. Loading the Media The print head may be defective if the error cannot be resolved. Alternatively, reading may not be possible if the barcode's left/right margins are insufficient or the 2D code's top/bottom and left/right margins are insufficient. Contact your SATO technical support. Contact Information for When You Are in Trouble Back to top
