TOP > Maintenance > Replacing Consumable Parts > Replacing the Platen Roller Replacing the Platen Roller View the video here. (it has no audio). You can easily remove and replace a damaged or worn platen roller. • Do not power on or off the product, or connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock. • Disconnect the power cord from the AC outlet before you replace the platen roller. View the video below for the procedure. 1. Make sure that the product is powered off, and disconnect the power cord from the AC outlet. 2. Turn the hand valve (1) to the left (air circuit off). 3. Use your hands to pull out the cylinder (2). 4. Open the front cover (3). • Open the front cover fully to its limit.5. Open the head lock lever (4) to release the print head's lock. • The print head and its surroundings are hot after printing. Be careful not to get burned.• Touching the edge of the print head with your bare hand could cause injury.6. Remove the media and ribbon if they are already loaded. 7. Turn the mounting screw (5) for the platen roller in the direction of the arrow to loosen it. 8. Pull out the platen roller (6) in direction A, and then lift it in direction B to remove it. 9. Install the new platen roller. a. Press the platen roller in the direction C, lower the shaft and position it, then press in again in the direction C. If you cannot securely position the platen roller, rotate it as you press it in to make it easier to position it.b. Install the mounting screw (5) of the platen roller back in its original position. 10. Load the media and ribbon back if you remove them in step 6. 11. Close the head lock lever (4) to lock the print head. 12. Close the front cover (3). • When closing the front cover, be careful not to pinch your fingers.13. Use your hands to return the cylinder (2). • When returning the cylinder, be careful that you do not pinch your hands between the cylinder cover and the label suction plate.14. Turn the hand valve (1) to the right (air circuit on). Related TopicsReplacing the Print HeadReplacing the Nip RollerReplacing the Pressure Nip Roller Back to top