Operations When Errors Occur

When a product error occurs, the icon and message (the error and coping way) will be shown on the screen. When an error occurs, you can perform the following operations:

•	Change to Offline mode.

•	Cancel the error.

•	Feed the media.

•	Change to Settings mode.

•	Play the guidance video.

•	When SOS (SATO Online Services) is enabled, scan the QR code or the NFC mark on the product, or contact support by telephone.

• The available operations vary, depending on the situation.

(1) Error number

(2) Error Icon

(3) The QR code and phone number appears when the SOS is enabled.

(4) Perform possible operations for each error.

(5) The icon appears when the Settings mode or guidance video is available.

Error Icon

Icon	Description
	Paper end is detected.
	Print data is larger than the media size.
	Sensor error is detected.
	Top cover is open.
	Print head error is detected.
	• Communication error is detected. • BCC error is detected. • CRC error is detected.
	Cutter error is detected.
	• USB memory is not accessible. • There is no free space in the USB memory.
	Calendar error is detected.
	• Wireless LAN setting error is detected. • Authentication with the server failed. • Authentication with the server timed out.
	• Product error is detected. • The power cord was pulled out while printing. • A nonstandard AC power supply was used.
	The temperature of the product has exceeded the tolerance range.
	Paper jam is detected.
	NFC error is detected.
	NFC command error is detected.
	A program error is detected in the memory.
	The battery is running low.
	• The battery has deteriorated. • A defect is detected with the battery.
	The battery is exhausted.

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Related Topics

When an Error Message Appears

Operations in Online/Offline Mode

Settings Mode Menus

Error Message Indication and Operating Procedure When the SOS (SATO Online Services) Is Enabled (SOS users only)

Playing the Guidance Video from the Error Screen