TOP > When You Are in Trouble > Messages for Provisioning Errors When SOS (SATO Online Services) is Enabled (SOS users only) Messages for Provisioning Errors When SOS (SATO Online Services) is Enabled (SOS users only) A provisioning error occurs if authentication with the server fails while adding the product to SOS. The messages differ depending on the cause. Check the following countermeasures, and then take appropriate action. To clear the error:Tap on the message. • Normally, it is not necessary to restart the product.Return CodeMessageCountermeasure400RetCode:400 Information acquisition error. Please disable SOS mode and reconfigure.If resetting the SOS mode does not resolve the error, contact your nearest SATO reseller.403RetCode:403 Authentication error. Please disable SOS mode and reconfigure.If resetting the SOS mode does not resolve the error, contact your nearest SATO reseller.405RetCode:405 Model error. This model can not connect to SOS.Contact your nearest SATO reseller.406RetCode:406 The serial number is not registered with SOS. Please check the registration.Confirm the registration with the administrator of your SOS account.409RetCode:409 The printer has no serial number. Please check the settings.Contact your nearest SATO reseller.500RetCode:500 SOS system error. Please contact the help desk.A system error has occurred with the SOS or the proxy server. Wait for a while and contact your nearest SATO reseller if the error cannot be resolved.503RetCode:503 SOS Server Maintenance.Cannot be used during maintenance. Please wait until the maintenance is finished.-Unknown error. Please contact the help desk.Wait for a while and contact your nearest SATO reseller if the error cannot be resolved. Back to top
on the message.