TOP > Troubleshooting > Cannot Communicate via Wireless LAN Cannot Communicate via Wireless LAN What to check Countermeasure Is the optional wireless LAN/Bluetooth kit installed? Install the optional wireless LAN/Bluetooth kit. Wireless LAN Interface Connection (Optional) Are the devices using the same frequency band, such as wireless LAN enabled devices or a microwave oven, in use near the product? Install the product in a location away from any devices that use the same frequency band, such as wireless LAN enabled devices or microwaves. Is there an obstacle, such as a metal rack, between the product and the host? Perform the wireless LAN communication when there is no obstacle, such as a metal rack, between the product and the host. Are the interface settings of the product set correctly? Set the interface settings of the product again. Wi-Fi Menu Power on the product again if the error cannot be resolved. Powering On/Off the Product Contact your SATO technical support if the error still cannot be resolved. Contact Information for When You Are in Trouble Back to top